Application I applied online. I've had better service from prymark! Harvey Nichols first and last customer, should have read the reviews. Great products and great service! I definitely won't be going back. I just bought a bag of about 2 weeks ago. Managed well at most part. As a result, the merchant said that I paid the money to a third party and would not refund it to me. Harvey Nichols: good customer service - See 403 traveler reviews, 268 candid photos, and great deals for London, UK, at Tripadvisor. I was promised by customer services and an email from Harvey Nichols that it has been dispatched not once but twice.I even got an email from DPD to say that my parcel will be delivered on the 3rd December so I took a days holiday for the delivery as it is a lot of money.I have spoken to DPD and they have not received or picked up any item from Harvey Nichols I shall be ringing in the morning to cancel my order and ask for a refund.Harvey nichols is supposed to be a Stella company.I would get better service from Primark.I won't ever use this company again and I shall make sure my friends and family know of my horrific experience.Order number 351877916Case number #00084939Case number #00085567DPD 15505675410384. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.Why let innocent consumers pay for all thisWhy let innocent consumers pay for all thisWhy let innocent consumers pay for all thisAnd I spent hundreds of RMB to call customer service for customs clearance procedures. I definitely won't be going back. Ile never go in this shop again walked in greated by the vile people who work on the make up stands my friend walked past a woman member of staff and was called a weirdo with other members of staff laughing we walked straight out advise people not to use this shops disgusting bully’s who there have working for them, Dreadful experience will never shop with them again! Contacting customer service is impossible, emails go unanswered and it's not possible to call to speak to someone as the line is busy and it automatically hangs up! Poor service, very disappointing. Worst ever outlet to buy anything. Have Purchased Canada Goose from Flannels, guess what, they come with covers. He was helpful knowledgeable and appropriately humorous. Absolutely worst customer support I've ever received.I was sold a faulty garment - I provided photos and returned it as they requested.They have since LOST the garment and say they won't help me until it can be found (???) I interviewed at Harvey Nichols. business day from England to NYC, was in perfect condition, came in fully recyclable packaging, and I got an awesome deal on it. My co-workers were very welcoming and helped me as i was new too the role. Never buy anything from them. The customer service was not familiar with the business and didn't know what it was. Highly recommend. Item arrived within 1! Easy to reach These aren't cheap Items. Worst company to order from.Take funds , don’t complete orders , cancel on delivery day and don’t refund for at least 1 week.Stick to flannels , Selfridges and Harrods.Still waiting for a £1300 refund ! Ile never go in this shop again walked in greated by the vile people who work on the make up stands my friend walked past a woman member of staff and was called a weirdo with other members of staff laughing we walked straight out advise people not to use this shops disgusting bully’s who there have working for them, Dreadful experience will never shop with them again! Thank you Harvey Nichols for messing the whole thing up and ensuring that it is Impossible to speak to anyone to try to resolve.... how far this company has fallen. Terrible customer service and false promises. A free inside look at company reviews and salaries posted anonymously by employees. Free interview details posted anonymously by Harvey Nichols interview candidates. © 2020 Trustpilot, Inc. All rights reserved. There is no way I can give them less star. The customer service was not familiar with the business and didn't know what it was. He should really be applauded for this. They said they raised the issue with DPD and were investigating - that was over 2 weeks ago, 5 phone calls later with a promise of calling me back, Harvey Nichols have not returned calls, now phonelines switched off, I've sent countless emails chasing - basically all i wanted was my package or to replace the order, now I've not even had a refund to rebuy Christmas presents and it's unaffordable to replace without.. Buy elsewhere ! Unfortunately I was not able to purchase the item I chose as it was reserved for a private client. on arrival it looked awful, so sent it back the next day. 2 days after placing the order I received an email saying that the item I wanted was out of stock and it would be at least 2 weeks before it was back in stock! From their lack of solid return policy to their bad customer support, it A free inside look at company reviews and salaries posted anonymously by employees. These aren't cheap Items. We pass customers through to the relevant stores for specific enquiries and appointments. Can be very stressful on busy day as customers expectations are high from high end company. What’s going on with stock levels online? Harvey Nichols Head Office 361 - 365 Chiswick High Road London W4 4HS 11/1/2019 Dear Sir or Madam, Re: Complaint Harvey Nichols Customer Order Number 351111366 not received completely I purchased the following items !Cheese straight out of fridge,no oatcakes ...had to ask staff.£10.00p charge.Standard awful.Do not visit. Got some earring from Missoma as a present. I placed an order online to collect in the Edinburgh store. I NEVER WILL AGAIN - BEWARE, absoloutly shocking recieved 150ml of bleu de chanel empty bottle despite photos they have dismissed i have contacted paypal to resolve and trading standards young girl who contacted me had such a cocky dont care attitute 115 pound present and they dont give a dam appauling. Have Purchased Canada Goose from Flannels, guess what, they come with covers. on arrival it looked awful, so sent it back the next day. I enjoyed working for Harvey Nichols. 4 reviews for Harvey Nichols, 4.0 stars: “Have visited many times and it has interesting range of luxury products. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. All rights reserved. As a result, the merchant said that I paid the money to a third party and would not refund it to me. Ordered online twice recently, bought and paid for both items only to be told several days later that my order had been cancelled as products were out of stock. I've had better service from prymark! Poor service, very disappointing. Don't use this Company, unless you're prepared to constantly email them, and then receive a negative reply after spending a lot of Money. Harvey Nichols first and last customer, should have read the reviews. Ordered Christmas Presents on the 26th Nov, received notification on the 28th Nov that order was on it's way... still not received items. Don't use this Company, unless you're prepared to constantly email them, and then receive a negative reply after spending a lot of Money. It's been two days since they received it, I sent mails for two days straight to know what was happening since I haven't been notified of anything concerning the return, but still have no answer nor update on my return.Order : GE729680464GB, Terrible experience ordered some gucci trainers through their sitePayment was taken Received confirmation Then after a few hours received an email saying that the order had been cancelledResulting in me having to chase my money and when i would get it back. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. First off, you don't have to worry about standing in long queues to pay for your purchase or test the clothing you want to buy. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. “The Customer Service Centre deals with all telephone and email enquiries in Harvey Nichols across the UK and Dublin. Recently initiated a return. I sent a lot of emails, but I barely answered them in time.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. It's been two days since they received it, I sent mails for two days straight to know what was happening since I haven't been notified of anything concerning the return, but still have no answer nor update on my return.Order : GE729680464GB, Terrible experience ordered some gucci trainers through their sitePayment was taken Received confirmation Then after a few hours received an email saying that the order had been cancelledResulting in me having to chase my money and when i would get it back. Absolutely worst customer support I've ever received.I was sold a faulty garment - I provided photos and returned it as they requested.They have since LOST the garment and say they won't help me until it can be found (???) I enjoyed working for Harvey Nichols. He was helpful knowledgeable and appropriately humorous. business day from England to NYC, was in perfect condition, came in fully recyclable packaging, and I got an awesome deal on it. I sent a lot of emails, but I barely answered them in time.I bought a down jacket at her house, but It turned out to be leaky. Lost package, no refund, no communication, Think Twice about buying Canada Goose from Harvey Nichols, The leaky down jacket is shockingThe leaky down jacket is shockingThe leaky down jacket is shocking. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.Why let innocent consumers pay for all thisWhy let innocent consumers pay for all thisWhy let innocent consumers pay for all thisAnd I spent hundreds of RMB to call customer service for customs clearance procedures. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. No customer service nothing I hate it. Only exchanged minimal messages with customer services, but they didnt seem to be anywhere near as bad as what i read on here. It’s a headache for me since I purchased a bag by mistake from them. Harvey Nichols: Awful Customer Services - See 401 traveler reviews, 267 candid photos, and great deals for London, UK, at Tripadvisor. I bought a down jacket at her house, but It turned out to be leaky. I asked her to hang up and send me an emailNow due to the lack of customs clearance procedures, I can not spend a lot of energy to send this dress, please give me 1000 yuan compensationGive me compensation as soon as possible, reply to me as soon as possible! We resolve questions I visited Harvey Nichols today with the intent of buying a T-shirt for my 24 year old son. I thought I would be safe buying from a place with this reputation but I was wrong. And they just reduced the price 50% now. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! It was around 20 minutes and was made to feel comfortable from Reviews Harvey Nichols Shopping online has lots of benefits. Never buy anything from them. Although my experience of the service in this store has been largely very positive , this assistant went the extra mile. Item arrived within 1! Buy elsewhere ! Interview One interview asking questions about the experience you had in retail and about customer service. I have order a leather jacket and have not received my item. What’s going on with stock levels online? As a result, the merchant said that I paid the money to a third party and would not refund it to me. Harvey Nichols: Horrible customer service in Missoma - See 403 traveler reviews, 268 candid photos, and great deals for London, UK, at Tripadvisor. I bought a down jacket at her house, but It turned out to be leaky. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. Although my experience of the service in this store has been largely very positive , this assistant went the extra mile. It also relieves you of the stress to drive down to your favourite grocery shops or boutiques to get all your supplies since most outlets now have online an online presence. Book your tickets online for Harvey Nichols, London: See 403 reviews, articles, and 268 photos of Harvey Nichols, ranked No.446 on Tripadvisor among 2,339 attractions in London. My job required maintaining a level of high quality customer service, Maintaining I'm still waiting for a response from my email. As a result, the merchant said that I paid the money to a third party and would not refund it to me. As a result, the merchant said that I paid the money to a third party and would not refund it to me. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. Luxury department store, Harvey Nichols, offers designer fashion, beauty, food & wine both online and in-store including Knightsbridge, Leeds & Edinburgh. The shopkeeper said that he would give me a refund after I returned the goods, but he did not reply my email. I got my cream with the box mangled (the jiffy bag was too small for the item) and no gift box. Reviews from Harvey Nichols employees about Harvey Nichols culture, salaries, benefits, work-life balance, management, job security, and more. Harvey Nichols stores You will find Harvey Nichols stores in Knightsbridge, London, Leeds, Edinburgh, Birmingham, Manchester, Bristol, Dublin and a Beauty Bazaar at Harvey Nichols’ store in Liverpool. Show some love Click the heart to save your favourite pieces to your wishlist. This was supposed to be a personalised hamper instead its bits and bobs arriving at different times, completely ruined the gift. Worse and awful service today at Harvey Nichols cafeteria, the most unprofessional staff, they make you wait 15mins to seat you in a table, when the cafeteria is almost empty, they ignore you and pretend to be busy so someone else can come serve you, it takes 15 mins to make a coffee never mind ordering food or snack at the cafeteria side, the waiters are rude and never once apologised for the delay and lack of … The shopkeeper said that he would give me a refund after I returned the goods, but he did not reply my email. Harvey Nichols: Nails Inc. nail treatment appalling & dreadful customer service from Harvey Nichols - See 401 traveler reviews, 267 candid photos, and great deals for … I sent a lot of emails, but I barely answered them in time.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. I liked that my role was customer service based, as i … As a result, the merchant said that I paid the money to a third party and would not refund it to me. Worst ever outlet to buy anything. It’s a headache for me since I purchased a bag by mistake from them. I can only speak for their US online service but first time ordering with them and beyond satisfied! Worse and awful service today at Harvey Nichols cafeteria, the most unprofessional staff, they make you wait 15mins to seat you in a table, when the cafeteria is almost empty, they ignore you and pretend to be busy so someone Due to the incompetence i have been informed that now it wont be with me today through no fault of my own. Would use the company again. The shopkeeper said that he would give me a refund after I returned the goods, but he did not reply my email. No customer service nothing I hate it. Poor service in HN Edinburgh coffee shop.Ordered cheese /oatcake platter....what a joke! As a result, the merchant said that I paid the money to a third party and would not refund it to me. - I've been following this for weeks now and am hundreds of pounds out of pocket. I can only speak for their US online service but first time ordering with them and beyond satisfied! I sent a lot of emails, but I barely answered them in time.I bought a down jacket at her house, but It turned out to be leaky. Highly recommend. Unfortunately I was not able to purchase the item I chose as it was reserved for a private client. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. I liked that my role was customer service based, as i … Only exchanged minimal messages with customer services, but they didnt seem to be anywhere near as bad as what i read on here. I ordered some Christmas gifts which I specifically added they were to be delivered in one delivery in a gift box, firstly they have not delivered yet, secondly they will be delivering in various parcels and thirdly some of the items are out of stock and they will not allow for a substitution. I got my cream with the box mangled (the jiffy bag was too small for the item) and no gift box. - I've been following this for weeks now and am hundreds of pounds out of pocket. Ordered Christmas Presents on the 26th Nov, received notification on the 28th Nov that order was on it's way... still not received items. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Recently initiated a return. I was promised by customer services and an email from Harvey Nichols that it has been dispatched not once but twice.I even got an email from DPD to say that my parcel will be delivered on the 3rd December so I took a days holiday for the delivery as it is a lot of money.I have spoken to DPD and they have not received or picked up any item from Harvey Nichols I shall be ringing in the morning to cancel my order and ask for a refund.Harvey nichols is supposed to be a Stella company.I would get better service from Primark.I won't ever use this company again and I shall make sure my friends and family know of my horrific experience.Order number 351877916Case number #00084939Case number #00085567DPD 15505675410384. Would use the company again. If you require assistance or need to get in touch with the customer service department at Harvey Nichols, contact them on the number 0843 208 2306. I thought I would be safe buying from a place with this reputation but I was wrong. My product was due to arrive today and it wasn't in the packaging i paid for. There are 8 customers that Harvey Nichols, rating them as bad. received the refund less than a week later. Would recommend to London visitors”, “Always a joy to shop there! © 2020 Trustpilot A/S. Reviews from Harvey Nichols employees about working as a Customer Service Representative at Harvey Nichols. Bought a product that i thought i wanted. I'm still waiting for a response from my email. Harvey Nichols has collected 25 reviews with an average score of 2.36. Sent 2 emails advising and asking for cover for Parka, never received a reply, had to chase them again, finally advised that only available for in store purchase and subject to availability ??? I wish I had never used them. 224 Harvey Nichols reviews. Worst company to order from.Take funds , don’t complete orders , cancel on delivery day and don’t refund for at least 1 week.Stick to flannels , Selfridges and Harrods.Still waiting for a £1300 refund ! They said they raised the issue with DPD and were investigating - that was over 2 weeks ago, 5 phone calls later with a promise of calling me back, Harvey Nichols have not returned calls, now phonelines switched off, I've sent countless emails chasing - basically all i wanted was my package or to replace the order, now I've not even had a refund to rebuy Christmas presents and it's unaffordable to replace without.. As a result, the merchant said that I paid the money to a third party and would not refund it to me. I ordered a face cream as a gift for my husband and a Harvey nichols gift box. Harvey Nichols: Invisible customer - See 60 traveler reviews, 30 candid photos, and great deals for Edinburgh, UK, at Tripadvisor. As a result, the merchant said that I paid the money to a third party and would not refund it to me. 1. I asked her to hang up and send me an emailNow due to the lack of customs clearance procedures, I can not spend a lot of energy to send this dress, please give me 1000 yuan compensationGive me compensation as soon as possible, reply to me as soon as possible! Poor service in HN Edinburgh coffee shop.Ordered cheese /oatcake platter....what a joke! I NEVER WILL AGAIN - BEWARE, absoloutly shocking recieved 150ml of bleu de chanel empty bottle despite photos they have dismissed i have contacted paypal to resolve and trading standards young girl who contacted me had such a cocky dont care attitute 115 pound present and they dont give a dam appauling. I visited Harvey Nichols today with the intent of buying a T-shirt for my 24 year old son. Hi there! Will be going back to Flannels. I wish I had never used them. Excellent service from Harvey Nichols highly recommend them. Purchased a Canada Goose for £1150.00, received it in a Box with no Black cover inside to protect the Item. As a result, the merchant said that I paid the money to a third party and would not refund it to me. My co-workers were very welcoming and helped me as i was new too the role. received the refund less than a week later. Ordered online twice recently, bought and paid for both items only to be told several days later that my order had been cancelled as products were out of stock. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. This was supposed to be a personalised hamper instead its bits and bobs arriving at different times, completely ruined the gift. Sent 2 emails advising and asking for cover for Parka, never received a reply, had to chase them again, finally advised that only available for in store purchase and subject to availability ??? Lost package, no refund, no communication, Think Twice about buying Canada Goose from Harvey Nichols, The leaky down jacket is shockingThe leaky down jacket is shockingThe leaky down jacket is shocking. I ordered some Christmas gifts which I specifically added they were to be delivered in one delivery in a gift box, firstly they have not delivered yet, secondly they will be delivering in various parcels and thirdly some of the items are out of stock and they will not allow for a substitution. There is no way I can give them less star. The shopkeeper said that he would give me a refund after I returned the goods, but he did not reply my email. Learn about Harvey Nichols culture, salaries, benefits, work-life balance, management, job security, and more. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. Will be going back to Flannels. As a result, the merchant said that I paid the money to a third party and would not refund it to me. 168 reviews from Harvey Nichols employees about Harvey Nichols culture, salaries, benefits, work-life balance, management, job security, and more. I ordered a face cream as a gift for my husband and a Harvey nichols gift box. Bought a product that i thought i wanted. He should really be applauded for this. Purchased a Canada Goose for £1150.00, received it in a Box with no Black cover inside to protect the Item. I have order a leather jacket and have not received my item. Harvey Nichols has been loved by fans of it brick and mortar department stores, yet after they have gone online, they have gained a lot of negative impressions. 18 Harvey Nichols reviews. As a result, the merchant said that I paid the money to a third party and would not refund it to me. !Cheese straight out of fridge,no oatcakes ...had to ask staff.£10.00p charge.Standard awful.Do not visit. Thank you for taking the time to give us your feedback. Thank you Harvey Nichols for messing the whole thing up and ensuring that it is Impossible to speak to anyone to try to resolve.... how far this company has fallen. 14 Harvey Nichols Sales Consultant interview questions and 7 interview reviews. Visited Harvey Nichols first and last customer, should have read the reviews access Trustpilot ’ s headache... No way I can give them less star management, job security, and more reviews salaries! Response from my email stock levels online interview questions and 7 interview reviews not familiar with the and! They come with covers from a place with this reputation but I was able. Specific enquiries and appointments and helped me as I was wrong too the role this assistant the! Was supposed to be leaky a result, the merchant said that I paid for in box. That Harvey Nichols today with the box mangled ( the jiffy bag too... Familiar with the box mangled ( the jiffy bag was too small for the.... And they just reduced the price 50 % now store has been largely very,... That now it wont be with me today through no fault of my own retail and about customer Representative. Item I chose as it was n't in the Edinburgh store the customer service was not with... 8 customers that Harvey Nichols Sales Consultant interview questions and 7 interview reviews you had in retail and about service... Be anywhere near as bad my experience of the service in HN Edinburgh coffee shop.Ordered cheese /oatcake platter.... a., job security, and more 4.0 stars: “ have visited many times and was... London visitors ”, “ Always a joy to shop there … 18 Harvey Nichols today with the of! Guess what, they come with covers were very welcoming and helped harvey nichols customer service reviews as I was new too the...., 4.0 stars: “ have visited many times and it has interesting of. 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