Customer Service Training: Critical Elements of Customer Service Online Certificate Course. Certified pension institute of Nigeria Certification (CPIN) The certified pension institute of Nigeria is … HSE Training Institute is an accredited institute in Nigeria, with years of experience in Oil and Gas training services.We provide high quality HSE training and ensure your success with career assistance. We are committed to providing unparalleled certification programs that help you become a leader in service excellence! CXService360. Service Innovation Service leadership Telephone Skills Telephone Skills Price Range (6) Any Price Range NGN 1,000 or Less NGN 1,000 - NGN 5,000 NGN 5,001 - NGN 10,000 NGN 10,001 - NGN 25,000 NGN 25,001 or More The Federal Government of Nigeria introduced the Standards Organisation of Nigeria Conformity Assessment Programme or SONCAP for short in order to address the number of unsafe products entering the country and the subsequent risks to public health and safety. Recognized internationally and accredited by the International Council of Customer Service Organizations, the Certified Customer Service Manager (CCSM) program is an excellent choice for current supervisors and managers looking to expand their skillsets and/or advance their careers. The price for Exceptional Customer Service Training certification in Nigeria starts from $495 Which is the best training institute/provider of Exceptional Customer Service Training in Nigeria? Whether you work in private, public, or not-for-profit organizations you will take away up to date information needed to succeed in your workplace. Hence, Customer service functions must be managed by people with the correct, relevant and appropriate customer service qualification. ONLINE: N96,750. Tips for training customer service agents Here are some best practices for implementing a successful training program to keep up with the trends and help your team develop vital communication skills. In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues. In today’s competitive market, businesses must ensure that they are delivering the highest quality customer service. High-Quality Customer Service Online Courses, Online learning, Tutorials, Training in Nigeria covering different subjects from world top experts Find in our directory the list of companies by tag Customer Service Training in Nigeria. The course also prepares students to achieve customer service certification. Great customer service can give your company a competitive advantage, more loyal customers, and better customer retention rates. 3 – 4 participants: 5% discount 5 or more participants: 10% discount (Available also for Customised Training by Duration, Venue & Fee) Programme Description Th.. Booking & details Map. A certificate program in customer service prepares students to pursue entry-level customer service positions. Cotecna is authorised by the Standard Organisation of Nigeria (SON) to issue a SONCAP Certificate for exports of regulated products to Nigeria. Exemplar Global Certified Customer Relationship Management Certification is Globally acceptable. This position reports to the Country Head Of Operations and is responsible for performing office support duties which involve providing information to the public, providing customer service, addressing customer complaints, preparing, and maintaining records, and performing varied and routine general office support duties under general supervision. Customer Relationship Management Training(CRM) is one of the most important components for sustenance and growth of an organization. Customer service training is a sound investment when you consider what’s at stake. +1-866-898-4724 (U.S. Toll Free) +1-571-551-6700 (Toll) info@hrci.org (Email). LAGOS – FEE: ₦ 69,000 Piston and Fusion offer the Customer Relationship Management Course in Lagos Nigeria. In this customer service training course, participants learn the essential skills necessary to deliver excellent customer service … For inquiries or more information on dates and fees for each location, click on the calendar/fee tab or chat with us. March 25 - 26, 2021. The Nigeria Chapter of Chartered Institute Customer Relationship Management (CICRM) formally known as the Institute Customer Relationship Management (ICRM) is a non-profit making international examining body that exists to provide high quality, cost effective, internationally recognized and it’s also established by Decree No. Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. No matter how complex the business, this art of delivery can be nailed down to propositions that are ever winning and can be applied in each situation such that your good intentions meet the real world. We pride ourself as one of the top training compaines in Lagos Nigeria, we offer a wide variety of seminars and workshops, including Management Courses & human resources with customer sales and marketing relationship service training… Contact Us Today For … With the advancement of software technologies, significant progress has been made in designing and managing CRM systems. From determining a service brand and deciding a strategy to mastering the art of email messaging, we offer a solution for almost anyone who has customers. Alison's customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. It also empowers participants to provide effective solutions to customer facing problems, when they arise. We conduct accredited hse training in Lagos, Port Harcourt, Abuja and other centers in Nigeria The Knowledge Academy is the Leading global training provider in the world for Exceptional Customer Service Training. Business Training Works’ customer service courses are practical, hands-on programs designed to improve people’s ability to interact with customers, clients, patients, and coworkers. As the first line of contact with customers, service representatives can influence customer perceptions and ensure their satisfaction and loyalty. Vuzela Consulting Limited offers ISO 9001-2015 certification and training services in quality management systems, customer service management, project management consulting, human capital management and business process reengineering. West Africa Association of Customer Service professionals [WAACSP] - The umbrella body of Customer Service professionals in the Ecowas region will hold the final certification program for 2020 from October 22nd - October 31st in Ghana and Nigeria, as with the previous diets this year, the whole exercise is holding ONLINE via WAACSP and partners Learning Management System (LMS) … Call Center Training: Sales and Customer Service Training for Call Center Agents Online Certificate … And ultimately those experiences affect your operating costs – and your bottom line when it comes to profitability. Their engaging delivery style, pe… “Excellent Customer Service, ” is the cliché for catching the customer’s attention but keeping the customer is an art. Now Only: US$249. Certified Pension Institute of Nigeria Certification (CPIN) The certified pension institute of Nigeria is … We found 1 companies. Customer Service Institute of America (CSIA) is devoted to the education and growth of individuals and organizations across the globe. Monday 8:30 AM ET - 6:00 PM ET You could say that cxservice360 is the product of the combination of elements and circumstances that integrated favourably. The CICRM works with customer-focused organizations in developing its curricula, student assessment and certification program leading to a "Chartered Customer Service Professional - CCSP" designation. Virtual Training On How To Create Positive Customer Experience Service As An Art And A Science. The Certified Client Service Specialist (CCSS) © and Certified Client Service Professional (CCSP) ©program equips participants with the tools, techniques, and effective customer service skills required in today’s demanding work environment. CSPN’s world class certified facilitators have delivered to hundreds of participants globally. The 1st edition for 2019 of Customer Service Skills training and certification of customer service persons and professionals comes up between April and … 11 Akinsoji Street Fadeyi, Lagos, Lagos. Newways’s customer service skills training is specifically designed to develop the participants’ skills and behaviour to offer exceptional customer care. 1725 Duke Street Suite 700 Alexandria, VA 22314. Business Hours. The Chartered Institute of Customer Relationship Management (CICRM) is a non-profit making international examining body that exists to provide high quality, cost effective, internationally recognized and its also established in Nigeria as an offshoot of the parent body in United States of America by Decree as a professional body and examining body in Nigeria and approved by the Federal Ministry … Courses We Offer For Individuals. Save US$150 (38%) OFF RRP US$399 Course Duration: 6 - 8 Hours. 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